First steps in the event of an unexpected device failure
First aid tips
Step-by-step instructions for emergencies
If your device has a total failure, stay calm and follow these steps. First check the power supply and all cable connections. If the problem persists, consult the operating instructions or contact technical support. Our instructions will provide you with a quick solution to get the device up and running again.
Call us or report your claim directly online by clicking on the following link:
You can take the following steps to put the appliance back into operation:
Check the fuse panel for the corresponding fuse if the appliance is completely dead. Do not rely solely on your visual inspection, but look for the fuse responsible using the legend. Sometimes defective or switched-off fuses can be overlooked by a specialist.
For freestanding appliances: Test the socket for voltage by connecting a bedside lamp, for example. If the light is on, the socket is still working.
Disconnect the device from the power supply for 5 minutes and then restart it. This gives the device the opportunity to reinitialize itself.
Damage reduction:
Ask your neighbors if you can temporarily store your most valuable food in the freezer or refrigerator.
Adjust your menu plan to consume foods that are valuable and perishable.
Consider which products must be refrigerated (e.g. whole salami, salads). Certain drinks do not need to be chilled.
In winter, food can be stored outside in a box.
Take photos of food that needs to be disposed of to document damage for the insurance company.
Check the fuse panel for the corresponding fuse if the appliance is completely dead. Do not rely solely on your visual inspection, but look for the fuse responsible using the legend. Sometimes defective or switched-off fuses can be overlooked by a specialist.
Switch the appliance off for 5 minutes and then switch it on again. This gives the appliance the opportunity to restart itself.
If water escapes, check whether an excessive amount of foam has formed in the appliance. No more than 1 cm of foam should form in the appliance. If there is more foam, you can remove the foam from the appliance by starting a short program with two tablespoons of cooking oil on the base of the appliance.
Damage reduction:
Turn off the tap. Most dishwashers have their own tap, which is located under the sink (often behind the waste garbage can). Turn it off completely by turning it clockwise.
Once the tap is closed, disconnect the appliance from the power supply. The socket is also located under the sink.
If water has leaked onto the floor, remove and dry it as quickly as possible. If water has leaked into the kitchen recess, we recommend that you leave the door of the waste garbage can open and, if necessary, open the bottom plinth of the dishwasher (usually made of wood) to help the recess dry out.
Check the fuse panel for the corresponding fuse if the appliance is completely dead. Do not rely solely on your visual inspection, but look for the fuse responsible using the legend. Defective or switched-off fuses can easily be overlooked, even by a specialist.
For freestanding appliances: Test the socket outlet for voltage by connecting a bedside lamp, for example. If the light is on, the socket is still functional.
Switch the appliance off for 5 minutes and then switch it on again. This gives the appliance the opportunity to restart itself.
If water escapes, check whether an excessive amount of foam has formed in the appliance. No more than 10 cm of foam should form in the appliance. If there is more foam, you can remove the foam from the appliance by starting a short program with two tablespoons of cooking oil on the drum base.
Damage reduction:
Close the tap.
Once the tap is closed, disconnect the appliance from the power supply.
If water has leaked onto the floor, remove it as quickly as possible and allow the area to dry out.
If there is still clothing in the appliance, you can drain the water via the foreign body trap (rotary sieve in the lower part of the appliance). Most appliances have an emergency opening of the door, open it according to the operating instructions.
Rinse out any remaining suds from the clothes. You may be able to have them washed again by your neighbor.
Check the fuse panel for the corresponding fuse if the appliance is completely dead. Do not rely solely on your visual inspection, but look for the fuse responsible using the legend. Defective or switched-off fuses can easily be overlooked, even by a specialist.
Switch the appliance off for 5 minutes and then switch it on again. This gives the appliance the opportunity to restart itself.
Tips and tricks:
- Organize an alternative. Double hotplates that can be connected to a normal 230V socket are available in stores for little money. Perhaps you still have a suitable stove in your camping equipment or can switch to a barbecue for a few days.