First steps in the event of an unex­pected device failure

First aid tips

Step-by-step ins­truc­tions for emer­gen­cies

If your device has a total failure, stay calm and follow these steps. First check the power supply and all cable con­nec­tions. If the pro­blem per­sists, con­sult the ope­ra­ting ins­truc­tions or contact tech­nical sup­port. Our ins­truc­tions will pro­vide you with a quick solu­tion to get the device up and run­ning again.

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Call us or report your claim directly online by cli­cking on the fol­lo­wing link:

You can take the fol­lo­wing steps to put the appli­ance back into ope­ra­tion:
 
  • Check the fuse panel for the cor­re­spon­ding fuse if the appli­ance is com­ple­tely dead. Do not rely solely on your visual inspec­tion, but look for the fuse respon­sible using the legend. Some­times defec­tive or swit­ched-off fuses can be over­looked by a spe­cia­list.

  • For free­stan­ding appli­ances: Test the socket for vol­tage by con­nec­ting a bedside lamp, for example. If the light is on, the socket is still working.

  • Dis­con­nect the device from the power supply for 5 minutes and then restart it. This gives the device the oppor­tu­nity to reinitia­lize itself.

Damage reduc­tion:

  • Ask your neigh­bors if you can tem­po­r­a­rily store your most valuable food in the freezer or ref­ri­ge­rator.

  • Adjust your menu plan to con­sume foods that are valuable and peri­s­hable.

  • Con­sider which pro­ducts must be ref­ri­ge­rated (e.g. whole salami, salads). Cer­tain drinks do not need to be chilled.

  • In winter, food can be stored out­side in a box.

  • Take photos of food that needs to be dis­posed of to docu­ment damage for the insu­rance com­pany.

 
  • Check the fuse panel for the cor­re­spon­ding fuse if the appli­ance is com­ple­tely dead. Do not rely solely on your visual inspec­tion, but look for the fuse respon­sible using the legend. Some­times defec­tive or swit­ched-off fuses can be over­looked by a spe­cia­list.

  • Switch the appli­ance off for 5 minutes and then switch it on again. This gives the appli­ance the oppor­tu­nity to restart itself.

  • If water escapes, check whe­ther an exces­sive amount of foam has formed in the appli­ance. No more than 1 cm of foam should form in the appli­ance. If there is more foam, you can remove the foam from the appli­ance by starting a short pro­gram with two tab­les­poons of coo­king oil on the base of the appli­ance.

Damage reduc­tion:

  • Turn off the tap. Most dish­wa­shers have their own tap, which is located under the sink (often behind the waste gar­bage can). Turn it off com­ple­tely by tur­ning it clock­wise.

  • Once the tap is closed, dis­con­nect the appli­ance from the power supply. The socket is also located under the sink.

  • If water has leaked onto the floor, remove and dry it as quickly as pos­sible. If water has leaked into the kit­chen recess, we recom­mend that you leave the door of the waste gar­bage can open and, if neces­sary, open the bottom plinth of the dish­wa­sher (usually made of wood) to help the recess dry out.

  • Check the fuse panel for the cor­re­spon­ding fuse if the appli­ance is com­ple­tely dead. Do not rely solely on your visual inspec­tion, but look for the fuse respon­sible using the legend. Defec­tive or swit­ched-off fuses can easily be over­looked, even by a spe­cia­list.

  • For free­stan­ding appli­ances: Test the socket outlet for vol­tage by con­nec­ting a bedside lamp, for example. If the light is on, the socket is still func­tional.

  • Switch the appli­ance off for 5 minutes and then switch it on again. This gives the appli­ance the oppor­tu­nity to restart itself.

  • If water escapes, check whe­ther an exces­sive amount of foam has formed in the appli­ance. No more than 10 cm of foam should form in the appli­ance. If there is more foam, you can remove the foam from the appli­ance by starting a short pro­gram with two tab­les­poons of coo­king oil on the drum base.

Damage reduc­tion:

  • Close the tap.

  • Once the tap is closed, dis­con­nect the appli­ance from the power supply.

  • If water has leaked onto the floor, remove it as quickly as pos­sible and allow the area to dry out.

  • If there is still clot­hing in the appli­ance, you can drain the water via the for­eign body trap (rotary sieve in the lower part of the appli­ance). Most appli­ances have an emer­gency ope­ning of the door, open it accor­ding to the ope­ra­ting ins­truc­tions.

  • Rinse out any remai­ning suds from the clo­thes. You may be able to have them washed again by your neighbor.

  • Check the fuse panel for the cor­re­spon­ding fuse if the appli­ance is com­ple­tely dead. Do not rely solely on your visual inspec­tion, but look for the fuse respon­sible using the legend. Defec­tive or swit­ched-off fuses can easily be over­looked, even by a spe­cia­list.

  • Switch the appli­ance off for 5 minutes and then switch it on again. This gives the appli­ance the oppor­tu­nity to restart itself.

Tips and tricks:

  • Orga­nize an alter­na­tive. Double hot­plates that can be con­nected to a normal 230V socket are available in stores for little money. Per­haps you still have a sui­table stove in your cam­ping equip­ment or can switch to a bar­becue for a few days.